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Better Service Guarantee

BetterSLA

BetterServers is committed to providing our customers with the best servers and best service possible.

  OUR
GUARANTEE

Cloud Deployment

You need your cloud server up now, we don’t make you wait. Cloud servers up within 90 seconds, every time
90
Seconds

Hardware replacement

New hardware in 30 minutes. Any downtime after that will be credited to your account.
30
Minutes

Response to ticket

You do not like waiting, we don’t make you. Get a response within 20 minutes for every ticket.
20
Minutes

Phone

We hate busy signals and hold music as much as you do. Get a hold of someone within 4 rings. Guaranteed. 
4
Rings

Power Uptime

Our datacenters will be online 100% of the time or we will credit your account. Credits will be based on the amount of downtime.
100%

Network Uptime

Our Public Network will be online 100% of the time or you will be credited for every minute it is down.
100%

We hold ourselves to inflexible internal standards for all of our employees from tech experts to president. We are constantly setting the bar higher for every employee to enhance our customer experience.

We created the BetterService Guarantee because we have always believed in these strict service standards. The last thing you need to hear is a busy signal, with us you never will. Get solutions and get on with your business.

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1-800-742-1100

Email: support@betterservers.com

Email: sales@betterservers.com

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